We offer a 30 day return policy from the day an order arrives at your door. This means you have 30 days to try, test and if needed send back the items to us. If 30 days have gone by since your order was delivered and you have not sent back the items unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it with the tags still attached to it where applicable. The buyer is responsible for costs of returns.
Refunds (if applicable)
Refunds and returns are applicable on damaged goods only. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Items must be returned within 30 days of delivery.
Lost Items
We consider a parcel lost if it has not arrived within 30 working days. If 30 working days pass since fulfillment and your order has not arrived, you will receive a full refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@guysdrawer.com.
Return Address is 7, GuysDrawer, rosebank, triq il-lwien,Ibragg, SWQ 2461, Malta
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@guysdrawer.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
